Tickets disappear into a queue
You report, you wait, you follow up, you escalate. Somewhere, a dashboard claims the SLA was met.
(562) 514-4234
FNLY IT - Switching IT Providers
Most companies stay with a bad IT provider because leaving feels dangerous. We make the switch boring: documented, parallel, and quiet. Your team mostly notices that things start working.
Sound familiar?
You report, you wait, you follow up, you escalate. Somewhere, a dashboard claims the SLA was met.
Passwords, documentation, and licenses live with the provider. Leaving feels like losing your own IT.
The contract was cheap; the invoices are not. Every real problem becomes a billable project.
You bought expertise and got a rotating cast of juniors reading the same knowledge base you can google.
You asked about MFA and backups and got reassurance instead of evidence.
Twenty people became sixty, and the provider still works like it is 2019. Onboarding takes weeks, projects stall.
What we take over
Fair questions
No. Access recovery is routine for us: licenses, domains, and admin rights are legally yours, and there is an orderly process to reclaim them, even from an uncooperative vendor.
For a typical 10 to 50 person company: two to four weeks of quiet parallel work, then a cutover your team barely notices. Complex environments get a plan, not a promise.
No. You get a factual read-only assessment. If it says your current setup is actually fine, that is what it says, and you spent twenty minutes gaining a second opinion.
Next step
Tell us what your current provider does, and what he does not. From $175 per user per month, free initial assessment, and documentation that belongs to you.
