Outage
Several employees cannot work, for example because a server, the internet connection or email is down.
Please call right away
Support for managed IT clients
Help when something breaks
For clients with a managed IT contract: here is the fastest way to reach us, depending on how urgent your issue is.
How to reach us
Support hotline
+49 5682 7369290
Mon to Fri, 8:00 to 18:00, around the clock in the Complete package. The fastest way when something is down.
Call nowsupport@fnly-it.com
For anything that does not need to be fixed right away. Briefly describe what is not working and who is affected.
Send an emailRemote support
TeamViewer QuickSupport
Download the program and tell us the ID it shows. We only connect once you grant access.
Download QuickSupportWhich channel fits your issue?
Single workstation down
A computer, printer or program is not working for one person.
Call or open a ticket
Request, nothing broken
A new employee, new software or a question about a setup.
Ticket or email
How fast we respond depends on your package. See response times →
Three questions before you call
- 1What exactly is not working?
- 2Who is affected, one person or several?
- 3Since when has the problem existed?
With these details we can handle every ticket faster.
For your security
We never call you unannounced and never ask for remote access on our own initiative.
Suspect an attack?
If you notice encrypted files, suspicious access or a fraud attempt, our emergency page lists the first steps.
Go to the emergency pageHelp without a contract
We also help you by remote support without a managed IT contract, at hourly rates from €85 / h. In an acute security incident we help first and bill afterwards.
Book an intro call