Outage
Several people can't work, for example because a server, the internet connection or email is down.
Call right away
Support for managed IT clients
Help when something breaks
For managed IT clients: here is the fastest way to reach us, depending on how urgent your issue is.
How to reach us
Support hotline
+1 (562) 514-4234
Mon to Fri, 8 am to 6 pm in your time zone, 24/7 in the Complete plan. The fastest way when something is down.
Call nowsupport@fnly-it.com
For anything that doesn't need to be fixed right away. Briefly describe what isn't working and who is affected.
Send an emailRemote support
TeamViewer QuickSupport
Download the app and tell us the ID it shows. We only connect after you grant access.
Download QuickSupportWhich channel fits your issue?
Single workstation down
A computer, printer or application isn't working for one person.
Call or email
Request, nothing broken
A new employee, new software or a question about a setup.
How fast we respond depends on your plan. See response times →
Three questions before you call
- 1What exactly isn't working?
- 2Who is affected, one person or several?
- 3Since when has the problem existed?
With these details we can handle every ticket faster.
For your security
We never call you unannounced and never ask for remote access on our own initiative.
Suspect an attack?
If you notice encrypted files, suspicious sign-ins or a fraud attempt, our emergency page lists the first steps.
Go to the emergency pageHelp without a contract
We also help businesses without a managed IT plan by remote session, at hourly rates from $165. In an active security incident we help first and bill afterward.
Book an intro call