Basic
$99
per user / month
Help desk, monitoring, patch management, device management, Microsoft 365 administration, backup with tested restores
Pricing
Our prices at a glance
You should know what managed IT costs before the first call. That's why all prices for plans, onboarding, hourly rates, surcharges and on-site visits are on this page.
All prices in USD, plus applicable sales tax.
Managed IT per user per month
Standard
$149
per user / month
+ identity & access (MFA, Conditional Access), Microsoft Defender, managed onboarding and offboarding, documentation
Complete
$219
per user / month
+ 24/7 coverage, server and network management with up to 2 servers and 1 firewall, compliance support (e.g. HIPAA, FTC Safeguards Rule), named account manager
- Month-to-month at list price, cancel with 30 days notice.
- Ending a 12- or 36-month term early: you pay back only the discount received, no other exit fee.
- 12-month term: 10% off and a price guarantee for the term.
- 36-month term: 15% off, a price guarantee and onboarding at half price.
- Licenses (Microsoft 365 and others) are billed separately at cost. We manage them without adding a margin.
- Hardware and projects are quoted up front at a fixed price.
- Minimum: 5 users.
- Servers, firewalls and network devices are billed per device. The Complete plan includes up to 2 servers and 1 firewall.
- Above 250 users we prepare a custom quote using the same model: per user plus per device.
- Other coverage hours, such as 24/5 or weekend on-call, are agreed individually.
Price calculator
25users
5250, larger on request
Contract term
Basic
$2,475
per month
$29,700 per year
Most popular
Standard
$3,725
per month
$44,700 per year
Complete
$5,475
per month
$65,700 per year
One-time onboarding (up to 25 users)
$2,500
All prices in USD, plus applicable sales tax. Licenses such as Microsoft 365 are added at list price. Hardware and projects are quoted up front at a fixed price.
Servers and network, per device
So every client pays only for what they actually have, we bill servers and network devices per device in addition to users. A virtual server costs the same as a physical one, because patching, monitoring and backup take the same effort.
| Server, physical or virtual, including virtualization host | $199 / month |
| Firewall | $49 / month |
| Switch | $15 / month |
| Wireless access point | $9 / month |
Device prices are the same in all three plans. How fast we respond to an issue depends on your plan. The Complete plan includes up to 2 servers and 1 firewall. All prices in USD, plus applicable sales tax.
Onboarding
| up to 25 users | $2,500 |
| 26 to 50 users | $4,500 |
| 51 to 100 users | $7,500 |
| 101 to 250 users | $14,000 |
| more than 250 users | based on effort |
Onboarding is a one-time fixed fee that is set before we start. It covers the inventory of your environment, taking over admin access, documentation and installing our management tools. With a 36-month term, onboarding is half price.
Hourly rates and surcharges
| Remote support and routine tasks | $165 / h |
| On-site technician (1 hour minimum) | $195 / h |
| Identity & access and security | $225 / h |
| Consulting and project management | $250 / h |
Surcharges
| Mon to Fri 6 pm to 10 pm and Saturdays | 1.5x |
| Nights 10 pm to 8 am, Sundays and holidays | 2x |
| Emergencies outside your service level | 2x |
On-site visits
| Within 30 miles | $75 per visit |
| Beyond 30 miles | travel time at $98 / h plus IRS mileage rate |
Work covered by your plan's service level has no surcharge. In the Complete plan, issues within the 24/7 scope have no after-hours surcharge. Hourly work is billed in 15-minute increments.
A full-time IT administrator typically costs $70,000 to $100,000 a year in salary alone, before benefits and payroll taxes. For 50 employees that is roughly $115 to $170 per user per month, and it only covers one person. Tools, software and coverage for vacation or sick days come on top.
FAQ
Frequently asked questions
What does managed IT from FNLY IT cost?
$99 (Basic), $149 (Standard) or $219 (Complete) per user per month. There is also a one-time onboarding fee between $2,500 and $14,000, depending on the number of users. Above 250 users we quote individually.
Are licenses included?
No. Licenses such as Microsoft 365 are billed separately at cost, with no hidden margin. You see exactly what each license costs.
How are on-site visits billed?
On-site technician time is $195 per hour with a 1 hour minimum, billed in 15-minute increments after that. Travel within 30 miles is $75 per visit. Beyond 30 miles we bill travel time at $98 per hour plus the IRS mileage rate.
Is there an onboarding fee?
Yes, a one-time fixed fee: $2,500 for up to 25 users, $4,500 for 26 to 50, $7,500 for 51 to 100 and $14,000 for 101 to 250 users. It covers the inventory, taking over admin access, documentation and installing our tools. With a 36-month term, onboarding is half price.
Am I locked into a contract?
No. Month-to-month is available at list price with 30 days notice. A 12-month term saves 10% and locks in your price. A 36-month term saves 15%, locks in your price and halves the onboarding fee. If you end a 12- or 36-month term early, you pay back only the discount you received. There is no other exit fee.
What about nights and weekends?
Basic and Standard cover Monday to Friday, 8 am to 6 pm in your time zone. Complete includes 24/7 coverage with no surcharge for issues in scope. Outside your plan's hours we charge 1.5x for evenings and Saturdays and 2x for nights, Sundays, holidays and emergencies.
Is security included?
Every plan includes patch management, monitoring and backup with tested restores. Standard adds MFA, Conditional Access and Microsoft Defender. Complete adds server and network management and compliance support. Security projects such as an assessment are quoted separately at a fixed price.
Do you work with our internal IT staff?
Yes. Co-managed IT has the same prices as our plans. We agree on the scope and who handles what before we start.
What happens to the price when we add staff?
You pay per user, so the monthly fee moves with your headcount. A new user is added at your plan price from the next billing month. Onboarding is not charged again.
What happens to our data if we leave?
Your data, documentation and passwords stay yours. When you leave, we hand over all admin access and the full documentation so another provider or your own team can take over.
Pricing
What would this cost you?
On the intro call we run the numbers with your users, locations and systems. Afterward you get a fixed quote.