Managed IT at a flat monthly fee

We take care of your IT.

Help desk, patching, backup, Microsoft 365 and network for a flat monthly fee per user. Response times are set for each plan, and you know the cost before you sign.

Book an intro call Pricing

We don't take on every client.

Good support needs capacity. That's why we would rather grow slowly than take on clients we can't support well.

The three plans

Basic

$99

per user / month

Help desk, monitoring, patch management, device management, Microsoft 365 administration, backup with tested restores

Standard

$149

per user / month

+ identity & access (MFA, Conditional Access), Microsoft Defender, managed onboarding and offboarding, documentation

Complete

$219

per user / month

+ 24/7 coverage, server and network management with up to 2 servers and 1 firewall, compliance support (e.g. HIPAA, FTC Safeguards Rule), named account manager

Month-to-month at list price, cancel with 30 days notice.
Ending a 12- or 36-month term early: you pay back only the discount received, no other exit fee.
12-month term: 10% off and a price guarantee for the term.
36-month term: 15% off, a price guarantee and onboarding at half price.
Licenses (Microsoft 365 and others) are billed separately at cost. We manage them without adding a margin.
Hardware and projects are quoted up front at a fixed price.
Minimum: 5 users.
Servers, firewalls and network devices are billed per device. The Complete plan includes up to 2 servers and 1 firewall.
Above 250 users we prepare a custom quote using the same model: per user plus per device.
Other coverage hours, such as 24/5 or weekend on-call, are agreed individually.

Price calculator

How many of your employees work on a computer?

25users

5250, larger on request

Contract term

Basic

$2,475

per month

$29,700 per year

Co-managed IT for teams with their own IT staff

Already have an IT person or a small team? We work alongside them instead of replacing them. We take on what they don't have time or specialist knowledge for, such as security, identity and access, after-hours coverage or projects, and we agree on who does what up front. Pricing is the same as our plans, and the scope is set together with you.

Servers and network, per device

So every client pays only for what they actually have, we bill servers and network devices per device in addition to users. A virtual server costs the same as a physical one, because patching, monitoring and backup take the same effort.

Server, physical or virtual, including virtualization host	$199 / month
Firewall	$49 / month
Switch	$15 / month
Wireless access point	$9 / month

Device prices are the same in all three plans. How fast we respond to an issue depends on your plan. The Complete plan includes up to 2 servers and 1 firewall. All prices in USD, plus applicable sales tax.

Service levels and response times

	Basis	Standard	Komplett
Coverage	Mon to Fri, 8 am to 6 pm your time	Mon to Fri, 8 am to 6 pm your time	24/7
Outage	4 h	2 h	2 h
Single workstation down	next business day	4 h	4 h
Request, nothing broken	2 business days	next business day	next business day

An outage means several users or a central system are affected. A single workstation down means one person cannot work. Response time is the time until we start working on the issue, not until it is resolved.

These are our standard times. We agree other coverage windows individually and list them with their price in the quote.

Need different coverage hours, such as around the clock on weekdays (24/5) or weekend on-call? We agree service levels like these individually.

Onboarding

up to 25 users	$2,500
26 to 50 users	$4,500
51 to 100 users	$7,500
101 to 250 users	$14,000
more than 250 users	based on effort

Onboarding is a one-time fixed fee that is set before we start. It covers the inventory of your environment, taking over admin access, documentation and installing our management tools. With a 36-month term, onboarding is half price.

A full-time IT administrator typically costs $70,000 to $100,000 a year in salary alone, before benefits and payroll taxes. For 50 employees that is roughly $115 to $170 per user per month, and it only covers one person. Tools, software and coverage for vacation or sick days come on top.

Hourly rates and surcharges

Remote support and routine tasks	$165 / h
On-site technician (1 hour minimum)	$195 / h
Identity & access and security	$225 / h
Consulting and project management	$250 / h

Surcharges

Mon to Fri 6 pm to 10 pm and Saturdays	1.5x
Nights 10 pm to 8 am, Sundays and holidays	2x
Emergencies outside your service level	2x

On-site visits

Within 30 miles	$75 per visit
Beyond 30 miles	travel time at $98 / h plus IRS mileage rate

Work covered by your plan's service level has no surcharge. In the Complete plan, issues within the 24/7 scope have no after-hours surcharge. Hourly work is billed in 15-minute increments.

FAQ

Frequently asked questions

Is there a long-term contract?

No. You can stay month-to-month at list price and cancel with 30 days notice. If you commit to 12 months, you get 10% off and a price guarantee. With 36 months, you get 15% off, a price guarantee and onboarding at half price. If you end a 12- or 36-month term early, you pay back only the discount you received. There is no other exit fee.

Is there a minimum?

Yes, 5 users. Below that, a managed IT contract doesn't make sense for either side. We are happy to help smaller teams at our hourly rates.

What about licenses?

Licenses such as Microsoft 365 are billed separately at cost. We manage them for you without adding a margin.

How fast do you respond to an outage?

For an outage we respond within 2 to 4 hours depending on your plan. The exact times are in the service level table above.

Do you work with our in-house IT staff?

Yes. As co-managed IT we support your existing team at the same prices, and we agree on responsibilities before we start.

Managed IT

What does your situation look like?

Tell us about your setup, and we'll tell you honestly whether and how we can help.

Book an intro call Call us