Basic
€69
per user / month
Help desk, monitoring, patch management, device management, Microsoft 365 administration, backup with tested restores
Managed IT at a fixed price
We take care of your IT.
Help desk, updates, backup, Microsoft 365 and network at a fixed price per user. Response times are set for each package, and you know the cost in advance.
We do not take on every client.
Good support needs capacity. That is why we would rather grow more slowly than take on clients we cannot support properly.
The three packages
Standard
€99
per user / month
+ Identity & Access (MFA, Conditional Access), Defender, managed onboarding and offboarding, documentation
Complete
€139
per user / month
+ extended response times (SLA), server and network management with up to 2 servers and one firewall, support with NIS2 and GDPR (DSGVO), named contact
- Licences (Microsoft 365 and others) are billed separately at list price. We manage them without adding a margin.
- Hardware and projects are quoted in advance at a fixed price.
- Minimum: 5 users.
- Servers, firewalls and network devices are billed per device. The Complete package includes up to 2 servers and one firewall.
- From 250 users we prepare an individual quote using the same model: per user plus per device.
- Other service hours, such as 24/5 or weekend on-call, are agreed individually.
- Term: 12 months, then cancellable monthly.
Price calculator
25users
5250, more on request
Basic
€1,725
per month
€20,700 per year
Our recommendation
Standard
€2,475
per month
€29,700 per year
Complete
€3,475
per month
€41,700 per year
One-time onboarding (up to 25 users)
€1,500
All prices are net, excl. VAT. Licences such as Microsoft 365 are added at list price. Hardware and projects are quoted in advance at a fixed price.
Support for your own IT team
Already have an IT employee or a small team? Then we take on the parts they lack time or specialist knowledge for, such as the help desk at peak times, cybersecurity or Identity & Access. The same package prices apply, and we agree the scope together.
Servers and network, per device
So that every client pays only for what they actually have, we bill servers and network devices per device in addition to users. A virtual server costs the same as a physical one, because updates, monitoring and backup take the same effort.
| Server, physical or virtual, including virtualisation host | €79 / month |
| Firewall | €39 / month |
| Switch | €9 / month |
| Wi-Fi access point | €5 / month |
Device prices are the same in all three packages. How fast we respond to an issue depends on your package. The Complete package includes up to 2 servers and one firewall. All prices are net, excl. statutory VAT.
Service levels and response times
| Basis | Standard | Komplett | |
|---|---|---|---|
| Availability | Mon to Fri, 8:00 to 18:00 | Mon to Fri, 8:00 to 18:00 | 24/7 |
| Outage | 4 h | 2 h | 2 h |
| Single workstation down | next working day | 4 h | 4 h |
| Request, nothing broken | 2 working days | next working day | next working day |
An outage means several users or a central system are affected. A single workstation down means one user cannot work. Response time is the time until we start working on the issue, not until it is resolved.
These are our standard times. We agree other time windows individually and list them with their price in the quote.
Need different service hours, such as around the clock on working days (24/5) or weekend on-call? We agree service levels like these individually.
Onboarding
| up to 25 users | €1,500 |
| 26 to 50 users | €2,500 |
| 51 to 100 users | €4,000 |
| 101 to 250 users | €6,000 |
| more than 250 users | based on effort |
Onboarding is a one-time fixed price that is set in advance. It covers the inventory of your environment, taking over access, documentation and installing our management tools.
An in-house administrator costs €65,000 to €80,000 a year including employer's social security contributions. For 50 employees that is around €120 per user, and that covers only staff costs. Hardware, software and tools come on top, as does cover for holidays or sick leave.
Hourly rates and surcharges
| Remote support and routine tasks | €85 / h |
| IT engineering (standard) | €110 / h |
| Identity & Access (IAM) | €140 / h |
| Consulting and project management | €165 / h |
Surcharges
| Mon to Fri 18:00 to 22:00 and Sat 8:00 to 18:00 | +50 % |
| Nights 22:00 to 8:00, Sundays and public holidays | +100 % |
| Emergency and immediate fault repair outside regular hours (under 4 h) | +100 % |
Travel (zones from Borken)
| Zone 1 · up to 30 km (e.g. Homberg, Fritzlar, Schwalmstadt) | €45 |
| Zone 2 · up to 75 km (e.g. Kassel, Marburg, Bad Hersfeld) | €95 |
| Zone 3 · up to 150 km (e.g. Fulda, Göttingen, Siegen, Paderborn) | €180 |
| Zone 4 · over 150 km | €0.60/km + travel time at €85/h |
No surcharges apply to work covered by the service level of your managed IT package.
FAQ
Frequently asked questions
Is ongoing managed IT eligible for funding?
No. Ongoing support is not a consulting service and is therefore excluded from the usual funding programmes. A separate project alongside it, such as a rollout or migration, can be eligible, however.
Is there a minimum?
Yes, 5 users. With fewer users, a managed IT contract does not make sense for either side.
What about licences?
Licences are billed separately at list price. We manage them for you without adding a margin.
How fast do you respond to an outage?
For an outage we respond within two to four hours, depending on your package. The exact times are in the service level table above.
Managed IT
What does your situation look like?
Tell us about your situation, and we will tell you openly whether and how we can help.